Document conversion failures
Incident Report for Wisembly
Between 2:35pm and 3:02pm this day, we were unable to process uploaded documents on Wisembly in order to present them.

Our media converter automatic https certificate renewal mechanism failed for a yet unknown reason. We manually renewed the certificate when a customer contacted our support at 2:40pm.

It took us 17 minutes to investigate an find the problem, 4 minutes more to manually run the script and re-launch pending conversions.

We'll identify in the next days the reasons of this failure and will prevent it in the future.

Posted Oct 24, 2018 - 15:06 CEST
This incident affected: Documents processing.